Customer Service Representative

Company: XPO
Location: Des Moines
Posted on: October 27, 2024

Job Description:

What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
  • Transportation experience
  • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
    • Pay starts at $20.63
    • Full health insurance benefits on day one
    • Life and disability insurance
    • Earn up to 13 days PTO your first year
    • 9 paid company holidays
    • 401(k) option with company match
    • Education assistance What you'll do on a typical day:
      • Bill shipments according to applicable tariffs and pricing agreements
      • Recognize and resolve documentation errors
      • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
      • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
      • Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to:
        • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
          
          

Keywords: XPO, Ames , Customer Service Representative, Hospitality & Tourism , Des Moines, Iowa